Sample gym receptionist cover letter samples & templates download dental office cancellation policy template word, A organization’s policies and procedures are a framework upon which a company operates to guarantee efficiency of operations. While these employee guidelines may function well a business’s internal operations, there are no warranties they will fulfill its external objectives. This is a must for a company to consider, as its primary company goal is client retention. To maintain a competitive edge in the current economy corporations must keep their focus on the customers who will be the lifeblood of their company. Leadership effectiveness within an organization shows its authentic stuff when it is ready to harness the very best attributes of its employees to serve its own customers. Often the policies and procedures that a company works so hard to execute and apply can get in the way of their achievement of their goal of customer satisfaction.
For example, establishing the confidentiality of advice, we understand as very good policy. For this rule to stand, the process for releasing information or not would typically be scripted as well as the script itself could be followed. One would set the standard amount of safety, request that the request be put in writing, verify that the originator, and then determine whether that information is to be published. This course is really a simplification; the procedure would most likely must get approved by a few executive or executive system. Consideration of legal ramifications by releasing such information would have to be seen also. Think about the path where a statement is created. Policy dictates that one must invoice a sale to a client on credit or cash. The procedure then becomes important to make sure that the invoice to the client is issued with all pertinent info regarding the sale. The client calls to make a purchase, then receives an invoice in which the seller and the buyer finally have a legal document representing that sale.
There’s such a thing as bad policy. Some organizations are constantly fighting with their clients or vendors, and have accommodated a policy which the individual on the other end of the line is just erroneous. In searching through some complaints listed on line, I discovered that one Real Estate Management Company seldom return calls for solutions from there tenants. In some cases, owners don’t even speak English. This really is an instance whereby there is not any policy or procedure that is set up to handle complaints. The absence of process, rules, policy or procedures would be a destructive force that will gradually destroy the company and its own reputation. So as to prevent these problems the staff should be trained on what the proper processes or processes are.
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