Sample grievance policy template by businessinabox™ employee grievance policy template excel, Policies and procedures incorporate value to most businesses for any number of reasons depending on the essence of your company’s business, its industry, its sought after certifications, and its auditors. Companies which assert they don’t need anything in writing are either very wealthy and very small or very large, with lots of layers of politics, and can be doomed to failure. The goal of this guide is to analyze the value of writing good policies and processes and the way in which they offer real value to your provider.
Improper policies and processes can stifle a business’s progress. A number of them are too constraining on workers and can cause some to lose their creative spark. These lead to bored, unchallenged, even resentful employees who may not work at their optimum level. It’s wise for businesses to look for input from many employees as soon as it comes to building policies and procedures that will get the job done. A retail firm might get an employee who would love to run with a choice to give a reduction to some long-time customer. Company policy dictates that the decision should come from the worker’s manager. The supervisor might be new and have no concept of the person’s status as a valued client.
Policies and processes should not exist as parameters that prevent employees from providing clients the level of service they desire. Policies and procedures shouldn’t be an end unto themselves where a business believes adherence to these more significant than consumer needs. A customer fulfilled is a customer who knows an organization has fulfilled their guarantees. When policies and processes promote creativity, outside-the-box thinking, along with a collaborative setting then a company produces more and better product. When it’s from the service industry, the support it sells will be superior to its rivals because its employees are firing on all cylinders and content. In the end, the organization, its employees and the customer wins.
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