Improper policies and procedures can stifle a company’s progress. A number of them are too constraining on workers and can cause some to reduce their creative spark. These lead to bored, unchallenged, even resentful employees who may not work at their optimum level. It’s wise for companies to look for input from many employees when it comes to developing policies and procedures which will do the job. A retail firm might have an employee who’d like to run with a choice to provide a reduction to your long-time client. Company policy dictates the choice should come from the worker’s manager. The supervisor might be new and have no idea of this person’s status as a valued customer.
Policies and procedures should not exist as parameters that prevent workers from providing customers the level of service that they need. Policies and procedures should not be an end unto themselves where a provider considers adherence to them more significant than consumer requirements. A client satisfied is a customer who knows a company has fulfilled their guarantees. When policies and processes promote creativity, outside-the-box believing, and a collaborative atmosphere then a provider produces more and better product. If it’s in the service sector, the service it sells will likely be superior to its rivals because its workers are firing on all cylinders and articles. In the end, the organization, its workers and the customer wins.
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