Physical security policy template corporate security policy template example, A firm’s policies and procedures are a frame upon which a company operates to guarantee efficiency of operations. While these employee guidelines may function well a company’s internal operations, there are no guarantees that they will fulfill its external objectives. This is a must for a firm to consider, as its principal company goal is customer retention. To maintain a competitive advantage in today’s economy companies must continue to keep their focus on the consumers that are the lifeblood of their company. Leadership effectiveness within an organization shows its true stuff when it is able to exploit the best attributes of its employees to serve its own customers. Often the policies and procedures a provider works so tough to execute and apply can get in the way of the achievement of the objective of customer satisfaction.
For instance, establishing the confidentiality of information, we understand as excellent policy. For this rule to endure, the procedure for releasing data or not would usually be scripted and the script itself could be followed. An individual would set the standard degree of security, ask that the petition be put in writing, confirm the originator, then determine whether or not that information is to be released. This course is a simplification; the process would probably have to be accepted by some executive or executive body. Consideration of legal consequences by releasing such information would have to be seen as well. Think about the route in which an invoice is created. Policy dictates that one must bill a sale to a client on credit or cash. The procedure then becomes crucial to ensure the invoice to the client is issued together with all pertinent details on the sale. The customer calls to make a purchase, then receives an invoice where the seller and the purchaser finally have a valid document representing that purchase.
In addition, this manager has had no connection with the customer to want giving an incentive . The outcome is a customer under-appreciated and an unsatisfied worker with no decisional autonomy in their occupation. A policy and procedure prevented the firm’s capacity to expand goodwill into a customer helping keep the company in business. Ineffective policies and procedures have a widespread impact on an organization as a whole. When implemented across departments that interact with one another they may create conflict. For organizational wellbeing, there must be a collaborative team approach to reaching company goals. This group approach needs to focus on a frequent goal, the gaining, and keeping of customers. Any policy or procedure that prevents them from doing so is a counter-productive one that requires modification.
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