Free prescription safety glasses policy template, Policies and Procedures are two words frequently discovered in the company world and there is often confusion between the two concepts. A Policy defines an outcome; it is a premeditated rule placed by a business to guide organizational management, workers and business decisions, and also to regulate, control and direct activities and behavior. Policies can vary from a extensive doctrine to a specific rule. They are the direct connection between a company’s Vision and its daily operations and the underpinnings into a provider’s culture. A procedure is a means to a end. Procedures are step by step directions, prescribing an specific sequence of actions. A process explains how to who (which position) will implement the policy. Procedures are unique, factual and succinct. They may consist of timelines, specific forms to be used and template kinds. Procedures help in eliminating common misunderstandings which could result in costly errors.
Improper policies and processes can stifle a business’s progress. Some of them are too constraining on employees and can cause some to reduce their creative spark. These result in exhausted, unchallenged, even resentful employees who may not work at their optimal level. It is best for companies to seek input from many employees as soon as it comes to developing policies and procedures that will work. A retail company may have an employee who would love to conduct a decision to give a discount to some long-time customer. Company policy dictates the choice should come from the employee’s manager. The supervisor could be fresh and don’t have any concept of this individual’s standing as a valued customer.
Policies and processes shouldn’t exist as parameters which prevent employees from providing customers the level of service that they need. Policies and procedures should not be an end unto themselves where a provider considers adherence to these more significant than customer needs. A customer fulfilled is a client who understands a company has fulfilled their promises to them. When policies and procedures promote imagination, outside-the-box believing, and a collaborative atmosphere then a business produces more and much better merchandise. If it’s from the service sector, the support it sells will be superior to its competitors because its employees are firing on all cylinders and content. In the end, the company, its employees and the customer wins.
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