Free grievance process employee grievance policy template word, A business’s policies and processes are a framework upon which a firm operates to guarantee efficiency of operations. While these worker guidelines may serve well a business’s internal operations, there are no guarantees they will fulfill its external goals. This is essential for a firm to think about, as its main business goal is customer retention. To maintain a competitive advantage in today’s economy companies must continue to keep their focus on the customers who will be the lifeblood of their organization. Leadership effectiveness within an organization reveals its authentic stuff when it is able to harness the very best attributes of its workers to serve its customers. Frequently the policies and processes a provider works so hard to implement and apply might get in the way of the accomplishment of the goal of customer satisfaction.
Policies and Procedures are essential when a provider requires consistency in its daily operations. They supply clarity and direction are accountability. Regulations and Procedures assist employers in fulfilling legal requirements set out from the Employment Standards Act, the Human Rights Code, the Occupational Health and Safety Act and other compliance requirements.
In addition, this director has had no personal relationship with the customer to desire giving an incentive to them. The end result is a client under-appreciated and an unsatisfied worker with no decisional freedom in her or his job. A policy and procedure prevented the firm’s capacity to extend goodwill to a customer helping keep the business in business. Ineffective policies and procedures have a widespread effect on a company as a whole. When applied across divisions that interact with one another they can create conflict. For organizational health, there must be a collaborative team approach to attaining business goals. This team approach needs to focus on a frequent goal, the gaining, and keeping of customers. Any policy or procedure that prevents them from doing this is really a counter-productive one that requires modification.
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