Free free grievance form templates smartsheet employee grievance policy template sample, A provider’s policies and procedures are a frame upon which a firm operates to guarantee efficiency of operations. While these employee guidelines may function well a business’s internal operations, there are no warranties they will fulfill its external goals. This is essential for a firm to consider, as its main company goal is client retention. To keep a competitive advantage in the modern economy companies must continue to keep their focus on the customers who are the lifeblood of their organization. Leadership effectiveness within an organization shows its authentic stuff when it’s in a position to exploit the best attributes of its employees to serve its customers. Frequently the policies and processes that a company works so tough to execute and apply might get in the way of their accomplishment of their goal of customer satisfaction.
Policies and Procedures are essential when a business demands consistency in its everyday operations. They provide clarity and direction are liability. Regulations and Procedures assist companies in fulfilling legal requirements set out from the Employment Standards Act, the Human Rights Code, the Occupational Health and Safety Act and numerous other compliance requirements.
Policies and processes should not exist as parameters that prevent workers from giving customers the level of service they need. Policies and procedures should not be an end unto themselves where a provider believes adherence to them more significant than customer requirements. A customer fulfilled is a customer who knows an organization has fulfilled their promises to them. When policies and procedures promote imagination, outside-the-box believing, along with a collaborative setting then a provider produces more and better product. When it’s in the service industry, the service it sells would be superior to its competitors because its workers are firing on all cylinders and articles. In the long run, the organization, its employees and the client wins.
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