Free 50 free policy and procedure templates & manuals office policy manual template sample, One often doesn’t think that procedure and policy have nothing to do with each other. Yet it is the procedure that dictates the coverage and the inverse is also true. There are certain organizational behaviors we have seen that has been emphasized more now than ever before, such as safety problems. This renewed focus is due in part by new laws, which legislate, these behaviors in corporate culture. Policy when established determines many things such as the stream of communications, so the business of the company, what is expected from its workers and what is acceptable behavior and what is not acceptable.
Improper policies and processes can stifle an organization’s progress. A number of them are too constraining on employees and can cause some to lose their creative spark. These lead to bored, unchallenged, even resentful employees who might not work at their optimal level. It’s wise for companies to seek input from many employees as soon as it comes to building policies and procedures which will work. A retail firm could get an employee who’d love to run with a choice to give a reduction to a long-time customer. Company policy dictates the choice must come from the worker’s manager. The supervisor could possibly be new and don’t have any idea of this individual’s status as a valued client.
Policies and procedures shouldn’t exist as parameters that prevent employees from providing clients the level of service that they desire. Policies and procedures should not be an end unto themselves in which a company believes adherence to them more significant than consumer requirements. A customer met is a customer who understands a company has fulfilled their promises to them. When policies and processes promote creativity, outside-the-box thinking, and a collaborative setting then a business produces more and better product. When it’s in the service industry, the service it sells will be superior to its competitors because its workers are firing on all cylinders and material. In the long run, the company, its workers and the customer wins.
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