Editable safeguarding children policy the wise owl partnership safeguarding vulnerable adults and child protection policy template doc, A business’s policies and processes are a frame upon which a firm operates to guarantee efficiency of operations. While these employee guidelines may serve well a company’s internal operations, there are no warranties they will fulfill its external goals. This is crucial for a firm to consider, as its primary business goal is customer retention. To maintain a competitive edge in today’s economy companies must keep their focus on the customers that are the lifeblood of their business. Leadership effectiveness in a organization shows its authentic stuff when it’s ready to exploit the best qualities of its employees to serve its own clients. Frequently the policies and processes that a company works so tough to execute and enforce might get in the way of the achievement of the goal of customer satisfaction.
Policies and Procedures are essential when a business demands consistency in its everyday operations. They supply clarity and direction are accountability. Policies and Procedures assist companies in meeting legal requirements set out from the Employment Standards Act, the Human Rights Code, the Occupational Health and Safety Act and many other compliance requirements.
Policies and processes should not exist as parameters that prevent employees from giving customers the level of service they need. Policies and procedures should not be an end unto themselves in which a provider believes adherence to these more important than consumer requirements. A client satisfied is a customer who knows an organization has fulfilled their promises to them. When policies and procedures promote creativity, outside-the-box thinking, and a collaborative setting then a company produces more and much better merchandise. If it’s from the service sector, the service it sells will probably be superior to its rivals because its workers are firing on all cylinders and material. In the long run, the company, its employees and the customer wins.
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