For instance, establishing the confidentiality of information, we understand as very good policy. With this rule to stand, the procedure for releasing data or not could usually be scripted and the script itself would be followed closely. An individual would set the standard degree of security, request that the petition be placed in writing, confirm the originator, and then determine whether that data is to be released. This of course is a simplification; the procedure would probably have to be approved by a few executive or executive body. Consideration of legal ramifications by releasing such information would need to be viewed as well. Think about the path where an invoice is generated. Policy dictates you must invoice a sale to your customer on credit or cash. The procedure then becomes crucial to make certain the bill to the customer is issued together with all pertinent info on the sale. The customer calls to make a purchase, they then receives an invoice where the vendor and the buyer now have a valid record reflecting that sale.
There is such a thing as poor policy. Many organizations are constantly fighting their customers or vendors, and have adapted a policy that the person on the other end of the line is just wrong. In looking through some complaints listed online, I found that one Real Estate Management Company rarely return calls for services out there tenants. In some cases, owners don’t even speak English. This really is an instance whereby there is no policy or procedure that’s in place to handle complaints. The absence of processrules, policy or procedures would be a destructive force that will eventually destroy the company and its reputation. To be able to avoid these problems the employees should all be educated on what the proper procedures or processes are.
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