Costum retail health and safety policy template example, A corporation’s policies and processes are a frame upon which a company operates to ensure efficiency of operations. While these worker guidelines may function well a company’s internal operations, there are no warranties that they will fulfill its external objectives. This is crucial for a company to consider, as its principal business goal is customer retention. To keep a competitive advantage in the current economy companies must keep their focus on the customers that will be the lifeblood of their organization. Leadership effectiveness in a organization reveals its authentic stuff when it’s able to exploit the best qualities of its workers to serve its clients. Frequently the policies and processes that a business works so hard to execute and enforce might get in the way of the accomplishment of their objective of customer satisfaction.
Improper policies and procedures could stifle a business’s progress. Some are too constraining on workers and can cause some to reduce their creative spark. These lead to exhausted, unchallenged, even resentful employees who may not work at their optimum level. It is wise for businesses to look for input from all employees when it comes to building policies and procedures which will do the job. A retail company may get an employee who would really like to run with a decision to give a discount to a long-time client. Company policy dictates that the choice must come from the employee’s manager. The manager may be fresh and have no concept of the individual’s standing as a valued customer.
Additionally, this director has had no personal relationship with the client to want giving an incentive . The outcome is a customer under-appreciated and a unsatisfied worker who has no decisional freedom in her or his occupation. A policy and process prevented the firm’s ability to expand goodwill into a client helping to keep the business in business. Ineffective policies and procedures have a widespread impact on an organization as a whole. When implemented across divisions that interact with one another they may generate conflict. For organizational health, there has to be a collaborative team approach to attaining business objectives. This team strategy must focus on a common goal, the gaining, and keeping of customers. Any policy or procedure that prevents them from doing this is a counter-productive one which needs modification.
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