Improper policies and processes could stifle a business’s progress. A number of them are too constraining on employees and may cause some to reduce their creative spark. These lead to exhausted, unchallenged, even resentful employees who might not perform at their optimum level. It’s wise for firms to seek out input from many employees when it comes to developing policies and procedures which will do the job. A retail firm could get an employee who would love to conduct a choice to provide a reduction to some long-time client. Company policy dictates the choice must come from the employee’s manager. The supervisor could possibly be new and don’t have any idea of this person’s standing as a valued client.
Policies and procedures shouldn’t exist as parameters that prevent workers from providing clients the level of service they desire. Policies and procedures shouldn’t be an end unto themselves where a company believes adherence to them more significant than consumer needs. A client met is a client who knows an organization has fulfilled their promises to them. When policies and procedures promote imagination, outside-the-box believing, and a collaborative setting then a company produces more and much better product. When it’s in the service sector, the support it sells will likely be superior to its competitors because its workers are firing on all cylinders and material. In the end, the organization, its workers and the client wins.
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