33 best password list templates word excel & pdf password management policy template word, One frequently doesn’t believe policy and procedure have anything to do with each other. Yet it is the procedure that dictates the policy and the inverse is also correct. There are certain organizational behaviours we’ve seen that’s been emphasized more now than ever before, such as security issues. This renewed focus is due in part by new legislation, which legislate, these behaviors in corporate culture. Policy when recognized determines many matters such as the flow of communications, the business of the company, what’s anticipated from its employees and what’s acceptable behavior and what is not acceptable.
Improper policies and procedures can stifle an organization’s progress. A number are too constraining on employees and can cause some to lose their creative spark. These lead to exhausted, unchallenged, even resentful employees who might not perform at their optimum level. It’s best for firms to seek out input from all employees as soon as it comes to building policies and processes which will do the job. A retail company might have an employee who’d really like to run with a choice to offer a discount to some long-time client. Company policy dictates the decision should come from the employee’s manager. The manager may be fresh and have no idea of the person’s status as a valued customer.
Policies and processes should not exist as parameters that prevent employees from providing customers the level of service they want. Policies and procedures should not be an end unto themselves in which a provider considers adherence to these more important than customer needs. A client satisfied is a client who understands a company has fulfilled their promises to them. When policies and processes promote imagination, outside-the-box believing, and a collaborative setting then a company produces more and much better product. When it’s in the service industry, the support it sells will be superior to its competitors because its employees are firing on all cylinders and content. In the end, the company, its workers and the customer wins.
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