11 employee confidentiality agreement examples pdf word employee intellectual property policy template doc, A company’s policies and processes are a framework upon which a firm operates to ensure efficiency of operations. While these worker guidelines may function well a business’s internal operations, there are no warranties that they will fulfill its external goals. This is a must for a firm to think about, as its principal company goal is customer retention. To keep a competitive advantage in today’s economy corporations must keep their focus on the consumers that will be the lifeblood of their business. Leadership effectiveness in a organization shows its true stuff when it’s in a position to harness the best attributes of its workers to serve its customers. Frequently the policies and procedures that a business works so hard to implement and apply might get in the way of the achievement of the objective of customer satisfaction.
Policies and Procedures are crucial when a business requires consistency in its everyday operations. They supply direction and clarity are liability. Regulations and Procedures assist employers in meeting legal requirements set out from the Employment Standards Act, the Human Rights Code, the Occupational Health and Safety Act and several other compliance requirements.
Policies and procedures should not exist as parameters that prevent workers from providing customers the amount of service that they need. Policies and procedures should not be an end unto themselves in which a company believes adherence to them more important than customer needs. A customer met is a customer who knows a company has fulfilled their promises to them. When policies and procedures promote imagination, outside-the-box thinking, along with a collaborative setting then a provider produces more and better merchandise. When it’s in the service industry, the service it sells will be superior to its competitors because its employees are firing on all cylinders and content. In the long run, the organization, its employees and the customer wins.
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